Dispatched is software designed for the service industry. Any company that uses a fleet of service vehicles will greatly benefit from this software. The idea for Dispatched is based on the same principles found in any service oriented business. Basically, you have service calls and new installs. The trouble most businesses have, is managing the order in which these service calls and new installs are distributed to the service vehicle. This is where Dispatched service software sets itself apart.
By placing all of these on a map, the dispatcher is able to visualize where a service call or new install is, in relation to the service vehicle. As an order comes in, it shows up on the map, and can be scheduled on the dispatch board. Throughout the day, orders are added and dispatched to service vehicles. Orders can be set for a specific date or for today. Once an order is dispatched to a service vehicle, the map will display a small truck indicating that there is a service vehicle at that location. In addition, the map displays all service calls and install order for today. This gives the dispatcher the ability to visualize where all service vehicles are in relation to service orders and install orders.
Therefore, the dispatcher doesn’t have to waste time searching for a service call close to the service vehicle, it is already on the map. The dispatcher simply clicks on the nearest service order and sends the service vehicle to it. No more unnecessary drive time or wasted office time trying to search for the nearest service call to a service vehicle. Dispatched is not some complicated piece of software that requires you to be a computer engineer to use. Rather, Dispatched takes the same information you are writing down on an order form, or typing into some antiquated software, and compiles it into useful, efficient, profitable information.
Let’s use an example to illustrate. Suppose your company received twenty service calls this morning. Each service call has the same basic information…name, address, phone number, contact information, description of a problem, etc. Now let’s suppose your company has 5 service vehicles spread out through town working on new installs and service calls. Your dispatcher has this stack of twenty pieces of paper with twenty different addresses, and twenty different phone numbers, not to mention some may be commercial and some may be residential. It is the dispatcher’s job to know where the five service vehicles are and dispatch the service calls accordingly. However, the phone rings, a customer walks in the door, a delivery driver just pulled in and then a service vehicle calls in for the next service call. What happens? Your dispatcher grabs the top piece of paper and sends the service vehicle halfway across town to handle a service call, where there is already another service vehicle three blocks away. Now factor in that this happens several times a day, and it becomes very obvious that your company is losing thousands of dollars each month in drive time, man hours, and vehicle expenses. This is where Dispatched sets itself apart.
Now lets put all of this information on a digital map on your dispatcher’s computer screen. The twenty service calls show up as dots on the map, the five service vehicles show up as trucks on the map. Instead of fumbling through twenty pages of service calls, your dispatcher looks at his computer screen and sees that there is a “dot” three blocks from a “truck”. Your dispatcher clicks on the “dot” and sends the service vehicle directly to the service call. No lost drive time, no unnecessary vehicle expenses, no wasted office time searching for a street name or fumbling through twenty pages of service calls. Best of all, the software put all of the service calls on the map with the same information you would have written on the twenty pieces of paper!
While dispatching via a map is a valuable feature of the Dispatched software, it is only one of many. In addition, there is a very detailed customer database included in the software. This database includes valuable customer information that you would normally expect to find in any customer database software, except it has been greatly enhanced. Since most service oriented businesses are run at a hectic pace, it is virtually impossible to know when a high priority customer calls in for service or a new install. This is where Dispatched sets itself apart.
The customer database includes the ability to notify you or anyone else using the software when a high priority customer calls in. Suppose for example, that the President of First National Bank (where you have an extensive loan) calls your company for service. Your receptionist answers the phone and enters the information in the software. Your dispatcher gives the service call to a service vehicle and you never knew anything about it. Not so with Dispatched, as soon as your receptionist or anyone else enters the service order, the software immediately notifies you that a service call has just been entered for the president of First National Bank. Or another example, suppose that your most profitable customer, Atlas Industrial, calls in for an estimate on a new product. Your top salesman should be assigned to handle this customer, but given the hectic office routine and that the person taking the estimate is not aware of this information, the estimate is given to a service vehicle who is not equipped to handle it. Not so with Dispatched, as soon as the estimate is entered, the software immediately notifies the proper salesman that an estimate has just been entered for Atlas Industrial, and the estimate gets handled the way you intended (without you even having to get involved). Furthermore, you have the option to track the service call through to completion or simply be notified once.
Lets use the example of the president of First National Bank again. Suppose the president of First National Bank calls in for service. The order is entered in the software, at which point you are notified that an order has just been entered for the president of First National Bank. The service call gets dispatched to a service vehicle and you assume that the service call has been handled adequately. However, the service vehicle is unable to complete the service call and needs to order a part. Two weeks pass, then you receive a phone call from the president of First National Bank (who is still waiting on a part to come in) concerning his call for service from your company and the manner in which it had been handled. Not so with Dispatched, the software gives you the option to be notified once, or to be notified every step along the way through to completion, allowing you to make sure that the service call is handled properly. One final example, wouldn’t you like to know when you receive a service call from a customer who didn’t pay their bill two years ago? With Dispatched, you will know.