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Detailed Customer Information -- Every customer form contains
detailed customer information you currently need and use. However, you also
get "notification" standard with Dispatched. This allows you to customize
customer information and notify a salesman if a work order is taken for a
specific customer, or notify accounting if a work order is taken for a
customer that has not paid their last bill, etc.
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Exact geographic location of every work order -- Every work order
that is placed in a location specified to be on the dispatched map will be
displayed on a detailed map. The map can be customized to display all work
orders or specific work orders within a geographic region. Thus, you can
dispatch straight off of a map of your city. Screen
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Track service vehicle location -- All crews are displayed on the
dispatched map showing their current location. This is especially helpful in
dispatching, because you can see where a crew is in relation to the nearest
work order. By simply clicking the work order on the map and checking
dispatched, the map automatically updates and displays the crew location at
the work order. Screen Shot |
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Track service call locations on a detailed map -- The dispatched
map will display all service calls set for today on a detailed map. When a
new service order is added the map will update and display a yellow dot
identifying the service call at the exact address you typed in. When your
next service crew calls in you just click on the dispatched map, zoom in to
the nearest yellow dot and you can give detailed directions to your service
crew. Double click on the yellow dot and it pulls up the service order with
all the information on it. Screen Shot |
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Track install order locations on a detailed map -- The dispatched
map will display all install orders set for today on a detailed map. When a
new install order is added the map will update and display a blue dot
identifying the work order at the exact address you typed in. When you get
ready to dispatch all your crews each morning, pull up the dispatched map and
you will see exactly where each new install (install order) is. Double click
on the blue dot and it pulls up the install order with all the information on
it. Screen Shot |
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Notifies key personnel of new work orders -- If you designate a
location to notify a user of a new work order placed in their location
(location is basically a folder) it will do so. You can notify any or all
users of a new work order. For instance if you wish to notify your
salesperson and the supervisor that a new work order has been taken and placed
in the salesperson's estimate folder, simply click on the edit locations tab
and choose who to notify. Screen Shot |
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Detailed reports by customer, employee, or location -- Run detailed
reports, such as install orders by customer, service orders by employee,
pending invoices report, etc. Each report is printable, easy to read, and
provides valuable information on customers, employees, work orders, and
valuable information you use to make business decisions.
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Comprehensive scheduling and dispatching tools -- The calendar allows
you to schedule work orders for each employee, much like the calendar on
your desk or wall. Employees can be added or removed on the fly.
You can also switch to previous day or next day with a single click.
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Detailed history of site address and customer information -- The
history button on the install orders and Service Order screen allows you to
review the previous work orders for this address or customer while you are
entering a new work order. Screen Shot |
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...and so much more! More Details... |
